Privacy Policy

At One Kind Express Inc., we are committed to protecting the privacy and personal information of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with our services online, offline, or through messaging platforms.

1. Information We Collect

We may collect the following types of personal and business-related information:

Full name

Email address

Phone number

Delivery and pickup addresses

Business/company name

Order, delivery, and scheduling details

Payment information (processed securely via third-party providers)

IP address and browser data for website analytics

2. How We Use Your Information

We use your information to:

Process and fulfill deliveries and logistics services

Communicate order confirmations, updates, and rescheduling

Provide customer support and respond to inquiries

Improve our services, website, and user experience

Send promotional messages and service announcements (only if consent is given)

Manage internal operations such as billing, logistics, and compliance

3. Messaging Privacy Policy (SMS & Email)

When you opt-in to receive SMS or email notifications from One Kind Express Inc., you agree to the following:

We may send notifications about your deliveries, appointments, service updates, or promotional offers.

You can unsubscribe from marketing messages at any time by replying STOP or CANCEL. For help, reply HELP.

We do not share, sell, or rent your opt-in data or personal contact information with any third parties.

We only send marketing content if you have explicitly opted in to receive it.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share data with trusted partners strictly for the following reasons:

Logistics and shipping coordination (e.g., subcontractors, agents, or fulfillment centers)

Payment processing

CRM and business operations software (e.g., Apollo, HubSpot, DispatchTrack)

All partners are contractually obligated to keep your data secure and confidential.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse. This includes encryption, secure access control, and regular system monitoring.

6. Your Rights

You have the right to:

Access or request a copy of your data

Correct any inaccuracies in your data

Withdraw consent to marketing communications

Request deletion of your data, subject to operational needs

To make such requests, please contact us at: privacy@onekindexpress.com

7. Cookies and Tracking

Our website may use cookies and tracking tools to enhance your experience. These help us understand user behavior, improve site performance, and personalize content. You can disable cookies in your browser settings.