Question 1

What's the minimum order volume?

Accepted Answer

No minimums. Whether you ship 10 or 1,000 orders per month, we can help.

Question 2

Can you handle returns?

Accepted Answer

Yes! Complete returns processing, inspection, and restocking.

Question 3

What platforms do you integrate with?

Accepted Answer

Shopify, WooCommerce, Amazon, BigCommerce, Magento, and custom APIs.

Question 4

How fast can we get started?

Accepted Answer

Most brands are fulfilling within 7-10 days from signing up.

Question 5

How quickly can you arrange pickup?

Accepted Answer

Most pickups within 24-48 hours. Same-day available for urgent shipments.

Question 6

Do you handle cross-border shipping?

Accepted Answer

Yes. Full customs and documentation support for Canada-US-Mexico.

Question 7

What's included in your service?

Accepted Answer

Carrier selection, booking, tracking, documentation, POD, claims handling, and dedicated account management.

Question 8

Can you handle specialized freight?

Accepted Answer

Absolutely. Flatbed, oversized, hazmat, reefer, white glove, residential—we handle it all.

Question 9

How far in advance should I book?

Accepted Answer

Local moves: 1-2 weeks. Long-distance: 3-4 weeks. Rush moves available within 48 hours.

Question 10

Do you move on weekends?

Accepted Answer

Yes! Weekend and evening moves available.

Question 11

What about specialty items?

Accepted Answer

We handle pianos, antiques, safes, artwork, and all specialty items with proper equipment.

Question 12

Are you insured?

Accepted Answer

Fully licensed and insured with coverage up to $100,000.

Question 13

What's the cutoff for same-day?

Accepted Answer

Book by 12pm for guaranteed same-day. Rush service until 3pm (extra fee).

Question 14

What size packages?

Accepted Answer

Small parcels up to 50 lbs and 36" x 24" x 24". For larger items, see our Big & Bulky service.

Question 15

Volume discounts?

Accepted Answer

Yes! Businesses shipping 50+ parcels monthly receive discounts and priority scheduling.

Question 16

Can I integrate with my store?

Accepted Answer

Yes! API integration available for Shopify, WooCommerce, and custom platforms.

Question 17

What's the minimum storage period?

Accepted Answer

No minimum! Store for 1 month or 12+ months. Month-to-month flexibility.

Question 18

Can I use multiple locations?

Accepted Answer

Absolutely! Many clients use Calgary for Western shipments, Montreal for Eastern Canada, and Vancouver for imports.

Question 19

Do you handle temperature-controlled freight?

Accepted Answer

Yes, all four facilities support refrigerated and climate-controlled operations.

Question 20

Can you fulfill orders from your warehouses?

Accepted Answer

Yes! We offer pick, pack, and ship fulfillment integrated with your e-commerce platform.

Question 21

Do you offer branded delivery?

Accepted Answer

Yes! For high-volume partners, we offer co-branded delivery with your logo on trucks and uniforms.

Question 22

What areas do you cover?

Accepted Answer

Calgary, Edmonton, Vancouver, and Montreal metro areas plus all surrounding communities. Extended coverage throughout Western and Eastern Canada.

Question 23

What's the minimum commitment?

Accepted Answer

No long-term contracts required. Month-to-month agreements available. We work with retailers doing 5-500+ deliveries per month.

Question 24

How quickly can we start?

Accepted Answer

Most partners are delivering within 2 days to 2 weeks from initial contact.

Question 25

What is white glove service?

Accepted Answer

White-glove delivery at One Kind Express goes far beyond simply dropping off your item. It’s a full-service experience designed to protect your product, your space, and your time.
 Two-person delivery crew with white-glove handling standards
 Inside delivery to the room of your choice — including stairs or tight spaces
 Full unpacking and inspection of the item before placement
 Professional assembly (tools & hardware included)
 All packaging materials removed and recycled (cardboard, wrap, foam)
 Final walk-through to ensure you're 100% satisfied before we leave
This service is available for furniture, gym equipment, office setups, appliances, and industrial goods. It’s ideal for residential, commercial, and showroom deliveries.

Question 26

What is threshold service?

Accepted Answer

Threshold delivery is a cost-effective option for clients who don’t need full white-glove service but still want more than curbside drop-off.

Here’s what’s included:

Delivery to the first dry, secure area of your home or building (e.g., front door, garage, lobby)
One-person or two-person crew, depending on item size
Items are left in original packaging, ready for self-setup
Protective gear used to avoid damage to entry points
Signature upon delivery (when required)

Please note: Threshold delivery does not include unpacking, assembly, or debris removal. It’s perfect for clients who prefer to manage installation themselves but want their order placed safely inside.

Question 27

What is threshold Plus?

Accepted Answer

Threshold Plus is a premium service that bridges the gap between basic threshold and full white-glove delivery. It’s ideal for customers who want their items brought inside, unpacked, and cleaned up — but don’t require assembly.

Here’s what’s included:

Delivery to the room of choice on the main floor (including up to a few steps)
Two-person crew to safely carry large or bulky items indoors
Unpacking of all items
Debris and packaging removal (cardboard, plastic, foam, etc.)
Light protective care for floors, door frames, and entryways

Assembly is not included — for that, choose White-Glove Delivery

Threshold Plus offers a clean, convenient delivery experience — perfect when you need help getting items in and unboxed, but want to handle setup yourself.

Question 28

What is curbside service?

Accepted Answer

Curbside delivery is our most basic and economical delivery option for large or bulky items.

Here’s what’s included:

Delivery to the curb, driveway, or loading dock at the provided address
Item(s) delivered in original packaging
Scheduled drop-off with ETA and delivery confirmation
No entry into the building or home
Customer is responsible for moving the item indoors and setup
Please note: Curbside delivery does not include moving items into your home, unpacking, assembly, or removal of packaging. It’s best suited for clients who have help on-site or prefer to manage setup themselves.

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