
FAQ's
White-glove delivery at One Kind Express goes far beyond simply dropping off your item. It’s a full-service experience designed to protect your product, your space, and your time.
✅ Two-person delivery crew with white-glove handling standards
✅ Inside delivery to the room of your choice — including stairs or tight spaces
✅ Full unpacking and inspection of the item before placement
✅ Professional assembly (tools & hardware included)
✅ All packaging materials removed and recycled (cardboard, wrap, foam)
✅ Final walk-through to ensure you're 100% satisfied before we leave
This service is available for furniture, gym equipment, office setups, appliances, and industrial goods. It’s ideal for residential, commercial, and showroom deliveries.
Threshold delivery is a cost-effective option for clients who don’t need full white-glove service but still want more than curbside drop-off.
Here’s what’s included:
✅ Delivery to the first dry, secure area of your home or building (e.g., front door, garage, lobby)
✅ One-person or two-person crew, depending on item size
✅ Items are left in original packaging, ready for self-setup
✅ Protective gear used to avoid damage to entry points
✅ Signature upon delivery (when required)
Please note: Threshold delivery does not include unpacking, assembly, or debris removal. It’s perfect for clients who prefer to manage installation themselves but want their order placed safely inside.
Threshold Plus is a premium service that bridges the gap between basic threshold and full white-glove delivery. It’s ideal for customers who want their items brought inside, unpacked, and cleaned up — but don’t require assembly.
Here’s what’s included:
✅ Delivery to the room of choice on the main floor (including up to a few steps)
✅ Two-person crew to safely carry large or bulky items indoors
✅ Unpacking of all items
✅ Debris and packaging removal (cardboard, plastic, foam, etc.)
✅ Light protective care for floors, door frames, and entryways
❌ Assembly is not included — for that, choose White-Glove Delivery
Threshold Plus offers a clean, convenient delivery experience — perfect when you need help getting items in and unboxed, but want to handle setup yourself.
Curbside delivery is our most basic and economical delivery option for large or bulky items.
Here’s what’s included:
✅ Delivery to the curb, driveway, or loading dock at the provided address
✅ Item(s) delivered in original packaging
✅ Scheduled drop-off with ETA and delivery confirmation
✅ No entry into the building or home
✅ Customer is responsible for moving the item indoors and setup
Please note: Curbside delivery does not include moving items into your home, unpacking, assembly, or removal of packaging. It’s best suited for clients who have help on-site or prefer to manage setup themselves.
