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FAQ's
No minimums. Whether you ship 10 or 1,000 orders per month, we can help.
Yes! Complete returns processing, inspection, and restocking.
Shopify, WooCommerce, Amazon, BigCommerce, Magento, and custom APIs.
Most brands are fulfilling within 7-10 days from signing up.
Most pickups within 24-48 hours. Same-day available for urgent shipments.
Yes. Full customs and documentation support for Canada-US-Mexico.
Carrier selection, booking, tracking, documentation, POD, claims handling, and dedicated account management.
Absolutely. Flatbed, oversized, hazmat, reefer, white glove, residential—we handle it all.
Local moves: 1-2 weeks. Long-distance: 3-4 weeks. Rush moves available within 48 hours.
Yes! Weekend and evening moves available.
We handle pianos, antiques, safes, artwork, and all specialty items with proper equipment.
Fully licensed and insured with coverage up to $100,000.
Book by 12pm for guaranteed same-day. Rush service until 3pm (extra fee).
Small parcels up to 50 lbs and 36" x 24" x 24". For larger items, see our Big & Bulky service.
Yes! Businesses shipping 50+ parcels monthly receive discounts and priority scheduling.
Yes! API integration available for Shopify, WooCommerce, and custom platforms.
No minimum! Store for 1 month or 12+ months. Month-to-month flexibility.
Absolutely! Many clients use Calgary for Western shipments, Montreal for Eastern Canada, and Vancouver for imports.
We work with furniture retailers, e-commerce brands, appliance distributors, fitness companies, and any other type of business requiring reliable storage, fulfillment, and last-mile delivery solutions.
Yes! We offer pick, pack, and ship fulfillment integrated with your e-commerce platform.
Yes! For high-volume partners, we offer co-branded delivery with your logo on trucks and uniforms.
Calgary, Edmonton, Vancouver, and Montreal metro areas plus all surrounding communities. Extended coverage throughout Western and Eastern Canada.
No long-term contracts required. Month-to-month agreements available. We work with retailers doing 5-500+ deliveries per month.
Most partners are delivering within 2 days to 2 weeks from initial contact.
White-glove delivery at One Kind Express goes far beyond simply dropping off your item. It’s a full-service experience designed to protect your product, your space, and your time.
Two-person delivery crew with white-glove handling standards
Inside delivery to the room of your choice — including stairs or tight spaces
Full unpacking and inspection of the item before placement
Professional assembly (tools & hardware included)
All packaging materials removed and recycled (cardboard, wrap, foam)
Final walk-through to ensure you're 100% satisfied before we leave
This service is available for furniture, gym equipment, office setups, appliances, and industrial goods. It’s ideal for residential, commercial, and showroom deliveries.
Threshold delivery is a cost-effective option for clients who don’t need full white-glove service but still want more than curbside drop-off.
Here’s what’s included:
Delivery to the first dry, secure area of your home or building (e.g., front door, garage, lobby)
One-person or two-person crew, depending on item size
Items are left in original packaging, ready for self-setup
Protective gear used to avoid damage to entry points
Signature upon delivery (when required)
Please note: Threshold delivery does not include unpacking, assembly, or debris removal. It’s perfect for clients who prefer to manage installation themselves but want their order placed safely inside.
Threshold Plus is a premium service that bridges the gap between basic threshold and full white-glove delivery. It’s ideal for customers who want their items brought inside, unpacked, and cleaned up — but don’t require assembly.
Here’s what’s included:
Delivery to the room of choice on the main floor (including up to a few steps)
Two-person crew to safely carry large or bulky items indoors
Unpacking of all items
Debris and packaging removal (cardboard, plastic, foam, etc.)
Light protective care for floors, door frames, and entryways
Assembly is not included — for that, choose White-Glove Delivery
Threshold Plus offers a clean, convenient delivery experience — perfect when you need help getting items in and unboxed, but want to handle setup yourself.
Curbside delivery is our most basic and economical delivery option for large or bulky items.
Here’s what’s included:
Delivery to the curb, driveway, or loading dock at the provided address
Item(s) delivered in original packaging
Scheduled drop-off with ETA and delivery confirmation
No entry into the building or home
Customer is responsible for moving the item indoors and setup
Please note: Curbside delivery does not include moving items into your home, unpacking, assembly, or removal of packaging. It’s best suited for clients who have help on-site or prefer to manage setup themselves.
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